Riverside Holiday Village Wins 2021 Tripadvisor Travellers’ Choice Award
May 13, 2021
Riverside Holiday Village’s Great Traveller Reviews Earn it a Place Among Travellers’ Favorites in Somerset
Riverside Holiday Village today announced it has been recognized as a 2021 Travellers’ Choice award-winner. This achievement celebrates businesses that consistently deliver fantastic experiences to travellers around the globe, having earned great traveller reviews on Tripadvisor over the last 12 months. As challenging as the past year was, Riverside Holiday Village stood out by continuously delighting travellers.
”We are delighted to have won this award, especially in such a tumultuous year” said David Tattersall, Group Manager at West Country Park Homes Ltd. “Our team at Riverside Holiday Village has worked extremely hard to keep our visitors safe without compromising their holiday experience, and it’s fantastic to have all of their hard work recognized with this award.”
“Congratulations to all the winners of the 2021 Travellers’ Choice Awards,” said Kanika Soni, Chief Commercial Officer at Tripadvisor. “I know the past year has been extremely challenging for tourism businesses. What has impressed me is how businesses adapted to these challenges, implementing new cleanliness measures, adding social distancing guidelines, and utilizing technology to prioritize guest safety. The Travellers’ Choice Awards highlight the places that are consistently excellent - delivering quality experiences time and time again even while navigating changing customer expectations and new ways of working. Based on a full year of reviews from customers, this award speaks to the great service and experience you provided guests in the midst of a pandemic.”
About Riverside Holiday Village
Located in the village of Bleadon near Weston-super-Mare, our family friendly holiday park offers accommodation options to suit every need, including seasonal touring pitches and static holiday homes to rent or buy.
The park provides great facilities for our guests including an indoor swimming pool, bar and clubhouse, convenience shop and seasonal fishing.
We have also invested heavily in our hospitality spaces over the last 18 months, creating a brand-new Sports Bar, Beer Garden and Kids Zone, which we are looking forward to utilizing this summer with a fantastic selection of live entertainers and cabaret acts for our visitors to enjoy.
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Following our annual Mystery Guest visits by a professional inspector this April, each park has been re-assessed under a set of quality standards agreed between the AA and the UK Tourist Authorities. The inspection included an assessment of each parks; Location and Access Sustainability/Green Credentials Customer Care Cleanliness/Maintenance across the park Toilets (quality, cleanliness and maintenance) Other Site Facilities Pitches Grounds All three parks scored an impressive 91% overall (an increase on last year) - with Coombes and Rose Farm both achieving full marks for 'customer care' and Riverside’s impressive facilities and cleanliness/maintenance across the park bagging them the top score. Additionally, each park was again awarded a Gold Award, placing them amongst the best sites in their star category. When visiting Four Star Parks, customers can expect an extremely high standard in all areas, with well-maintained facilities, very good customer care and additional facilites compared to lower rated establishments. David Tattersall, Group Manager of West Country Park Homes: "Consistency is so important in our industry and we're extremely proud to have achieved this level of award by such a high-brand Assessor for the second year running. It just confirms that we are continuing to meet the high standards that our visitors expect and deserve."
On another sunny morning this April, volunteers from Riverside Holiday Village, Edithmead Leisure and Park Homes, Fairways Holiday Park and New House Farm headed out on our third 2-mile 'litter pick' along Bridgwater Road in Weston-super-Mare. We managed to collect 14 sacks of litter, plus several broken road signs and a damaged car tyre! As usual, energy drink cans were by far the biggest offender, closely followed by discarded alcohol bottles and fast food takeaway wrappers. We even found a discarded wet floor sign! All waste was collected by our waste management partner, MJ Church. Now the biggest initiative of its kind in the UK, the Million Mile Clean is an annual event, mobilising 1,000,000 million volunteers to clean over 10,000,000 miles of UK landscape between 2021 - 2030. We would like to say a massive 'thank you' to all of our volunteers - we're planning another 'clean' this September - please keep a lookout for more updates about future events!
Last year, 13 volunteers collected 23 sacks of litter over 4 miles as we completed two Million Mile Cleans. And this April, we're doing it all over again!